In the real estate industry, it’s sometimes bemoaned that the basic courtesies and attention to detail that clients deserve are often overlooked.

When you’re undertaking something as personal and important as the sale or purchase of a property, the last thing you can abide is an agent who doesn’t return your phone calls!

At Smart Property Group, every detail that’s crucial to you, is crucial to us – punctuality, courteousness, returning all phone calls, being professionally attired, and being contactable well beyond business hours. These are business practices that we unconditionally adhere to 100 percent of the time, because they’re tantamount to our clients’ satisfaction.

Our approach to teamwork

Looking after our sales team is a top priority for us because it means that they themselves are excellently equipped to look after our clients.

We don’t employ the antiquated ‘commission only’ pay structure for our staff, because we don’t believe it promotes the most professional approach towards selling property – we want our agents to be solely focused on doing what’s best for our clients, rather than concerning themselves with generating commission.

We place a genuine emphasis on ongoing training for our staff, constantly ensuring their skills are upgraded. We have a number of incentive schemes in place for our agents, which are not based solely on the number of properties sold or the commissions earned, but the measured satisfaction of both our vendors and buyers.